Website Privacy Policy
1. Introduction
SuperCard Trust operates the website and related services https://supercard.co.za/. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our closed-loop payment system.
By accessing or using our service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the service.
2. Information We Collect
We collect Personal Information (information that can be used to identify you) and Financial Information to provide and improve our services.
A. Personal Information
We collect the following types of Personal Information directly from you:
- Contact Information: Your full name, email address, phone number, and physical mailing address.
- Identification Details: Government-issued identification (ID) and related documentation, which may be required for legal, security, and Know Your Customer (KYC) purposes.
- Account Details: Username, password, and security questions.
B. Financial Information
We collect information related to funding your account within our closed-loop system:
- Transaction Data: Details of the funds you transfer into our system.
- Payment Gateway Information: While we use a third-party payment gateway to process transfers, we do not store your full credit card or bank account details. We receive confirmation of the payment and an associated transaction ID from the gateway.
C. Usage Data
We automatically collect information about your access and use of the website, such as your IP address, browser type, operating system, and pages you view.
3. How We Use Your Information
We use the information we collect for various purposes, including:
A. Service Provision and Security
- Account Management: To create, maintain, and secure your user account.
- Fund Management: To process and track the transfer of funds into your closed-loop payment system account.
- Security & Fraud Prevention: To verify your identity, prevent fraudulent transactions, and secure the funds held in your account.
- Account Retrieval: To facilitate the secure retrieval of your account and funds in case you lose access.
B. Communication
- Service Communications: To send you administrative emails, technical notices, and account-related updates.
- Marketing Communications: With your explicit consent, we may use your contact and email details to send you promotional and marketing materials about our products, services, and offers. You will always have the option to opt-out of marketing communications.
4. Disclosure of Your Information
We may share your information only in the following situations:
- Third-Party Payment Gateway: We share necessary Financial Information with our third-party payment processing provider to complete your fund transfers securely. This provider is independently responsible for protecting your data.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.
- Security & Anti-Fraud: With law enforcement or regulatory authorities for security checks, KYC compliance, and fraud prevention.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your Personal and Financial Information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Marketing Opt-Out
You can opt-out of receiving future marketing emails from us at any time by following the unsubscribe link provided in the marketing emails you receive or by contacting us directly at marketing@sabiss.com. Please note that you cannot opt-out of service-related communications (e.g., account security alerts, transaction confirmations).
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
SuperCard Trust, 17 Vincent Road, Vincent, East London, South Africa.
Email support@supercard.co.za or contact our toll free support line at +27800 333 991
